Refund and Returns Policy Overview
The GranitPeak Impex Refund and Returns Policy is aligned with current industry standards. We understand that, under certain circumstances, customers may wish to return products. Our policy allows a 28-day return period from the date of delivery.
All returned items must be:
If these conditions are not met, we reserve the right to refuse a refund or exchange for items returned in a non-resalable condition.
Return Procedure
All returns must be authorized by GranitPeak Impex before being sent back.
Return requests must be submitted by contacting us through our official communication channels. Unauthorized returns will not be accepted.
Refunds or Exchanges
Once the returned item is received and inspected in accordance with our returns policy, the refund or exchange process will be initiated. Please note that this process may take up to 30 days from the date we receive the returned goods.
Customers are responsible for all shipping and postage costs related to:
Shipping costs are non-refundable unless the return is due to a manufacturing defect or an error on our part.
