POLICIES & GENERAL GUIDELINES

SAMPLING :

GranitPeak Impex follows current industry-standard policies and general guidelines. Sample orders are charged at double the unit price because sample production requires nearly the same time, effort, and resources as bulk production. This includes raw material sourcing, management coordination, fixed costs for pattern making, cutting, and designing, as well as higher labor costs due to the intensive time required. However, once samples are approved and a bulk order is placed with advance payment, the extra sample charges are adjusted into the final bulk order cost.

GranitPeak Impex follows current industry-standard policies and general guidelines. Sample orders are charged at double the unit price because sample production requires nearly the same time, effort, and resources as bulk production. This includes raw material sourcing, management coordination, fixed costs for pattern making, cutting, and designing, as well as higher labor costs due to the intensive time required. However, once samples are approved and a bulk order is placed with advance payment, the extra sample charges are adjusted into the final bulk order cost.

ORDER PLACEMENT GUIDELINES:

For fast processing of orders, you must send us all order details in one email, we don’t accept details provided scattered in different periodic emails and WhatsApp. Because order details being provided in chats and oral conversations are considered informal.

Please carefully follow the guidelines below:

1. Provide a clear list of names, numbers, and sizes in an Excel sheet or a similar easy-to-read format.

2. Share high-resolution files of labels, tags, wash care instructions, club or sponsor logos in JPEG, PDF, CDR, or similar formats.

3. Provide detailed guidelines on a separate page using numbering or bullet points, including logo sizes, color combinations, sleeve details, collar styles, zipper or button preferences, and logo placement instructions.

4. Changes or alterations are discouraged once an order is finalized and production has started, as this may increase production time and costs.

5. Minimum order quantity (MOQ) is 10 pieces per design, color, or style.

6. After receiving final details and confirmation of advance payment, we initiate the design process according to the mutually agreed schedule and obtain customer approval before cutting and stitching.

DESIGNING THE PRODUCT:

Our design team is here to help you create the perfect artwork for your needs. Whether you require reproduction of an existing logo or completely new custom artwork, our designers work closely with you from concept to final design.

Artwork file requirements:

  • Files must be submitted in CDR, PDF, TIFF, PSD, EPS, AI, or PNG format
  • Illustrator vector artwork should be saved as EPS or AI
  • Photoshop files should be saved as PSD or PNG, preferably in layers
  • All fonts must be converted to outline format
  • Pantone (PMS) colors should be specified for accurate printing. If available, color reference samples may be shared

TURNAROUND TIME:

Our standard production turnaround time is 3 to 4 weeks, excluding delivery time. The exact timeline depends on timely communication, complete order details, design approvals, and payment processing. Faster responses and early payments help speed up production.

ABOUT DELIVERY:

All custom orders are processed on a first-come, first-served basis, so early order placement is recommended. Delivery timelines depend on final order approval and production scheduling.

Shipping charges vary based on consignment weight, volume, destination, and delivery urgency. We offer the best available shipping options such as DHL, FedEx, Skynet, and air cargo. Orders are shipped only after full payment of the outstanding balance unless otherwise agreed in writing.

ORDER ALTERATIONS AND ADD-ONS:

If an order modification or add-on is required after production has started, please contact your customer service representative. Additional charges may apply, and delivery timelines may be affected.

For reorders of previously produced items, a minimum quantity of 10 pieces per design applies.

EXTRA SIZING AND SMALL SHIPMENTS:

Garments larger than XL (up to 7XL) incur additional charges ranging from $1 to $5 per piece, due to increased fabric usage, stitching, printing, and shipping weight.

Small shipments are comparatively expensive. To optimize shipping costs, we recommend a minimum shipment weight of 20 kg, as smaller consignments are quoted at higher rates.

REFUNDS:

Orders canceled after receipt of a deposit are non-refundable. Customers who cancel after production initiation forfeit the 50% deposit and may be billed for the remaining balance. All goods remain the property of GranitPeak Impex until paid in full.

Deposits paid after artwork initiation are not refundable, though in some cases they may be adjusted toward a different design.

MISTAKES AND REPAIRS:

Custom apparel manufacturing is a detailed process, and while rare, errors may occur. If you receive an item that differs from the approved design, has a printing issue, color mismatch, or manufacturing defect, please contact us immediately.

If the error is on our part, we will repair or remake the product promptly. However, if incorrect items, sizes, or designs were approved by the customer, responsibility cannot be assumed, though we will always work with you to find a practical solution.

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